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Return Policy

01
Looking to return or exchange your recently purchased Focused Space product? If you would like to return or exchange a product purchased on our online store, please fill out our contact form including the order number and we will get back to you shortly.
Returns and Exchanges only apply to product that has been purchased from our online store.

02
What is Focused Space’s exchange policy?
Focused Space does not provide direct exchanges. Please see the Returns process outlined below for more information. You may place a new order at any time for a different item.

03
What is Focused Space's return policy?
Bags & Accessories
Focused Space product that is purchased online (excluding promotional or sale items) can be returned within 60 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. All merchandise must be returned unused, unwashed and be accompanied by the original hang tags. The condition of the product is left at the discretion of Focused Space.
Upon receiving your returned Focused Space merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the Focused Space product within 10 – 14 business days. This refund will be issued to the credit card that was used to make the original purchase. We cannot refund different accounts or credit cards.
* Customers are responsible for all shipping expenses on the return of Focused Space product. *
* Bags and Accessories includes: backpacks, duffels, luggage, messengers, totes, hip-packs, travel accessories, wallets and pouches, computer and iPad sleeves.

Headwear
Focused Space product that is purchased online (excluding promotional or sale items) can be returned within 60 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. Upon receiving your returned Focused Space merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the Focused Space product within 30 days. This refund will be issued to the credit card that was used to make the original purchase. We cannot refund different accounts or credit cards.
* Customers are responsible for all shipping expenses on the return of Focused Space product.*
* Headwear includes: hats and beanies

04
Can I return/exchange a sale item?
No, all sale items are final sale and are not eligible for a price adjustment, return, or exchange.

05
Additional Information
It is our company policy that the customer must pay for all shipping expenses on the return/exchange of only Focused Space product. Exceptions may be made if the reason for the return is a mistake on our behalf. We will not assume responsibility for misdirected, lost or damaged return shipments. Return shipments should be sent with a courier that offers tracking service such as FedEx or UPS.
All returned items must include the original packing slip as well as the RA (Return Authorization) number that was issued to you clearly printed on the Returns Form.