What is covered under warranty?
We stand behind the quality of our products with a Limited Warranty — our guarantee that every Focused Space item is free of material and manufacturing defects. This warranty is valid for two (2) years from the date of the original purchase, If you discover a material or manufacturing defect, we will replace the item at our discretion and in accordance with local law. Warranty claims must be accompanied by an acceptable proof of purchase.
This Limited Warranty does not cover misuse, neglect, accidents or any modification to a Focused Space item. We also cannot be held responsible for loss, damage or cost resulting from the use or loss of our products. Please note that general wear, including but not limited to the breakdown of colors and materials over time, is not considered a material or manufacturing defect.
Our Limited Warranty was crafted with the same regard for detail that is applied to every item we produce, and is our commitment to your continued enjoyment of Focused Space products.
How do I file a warranty claim?
If you are located in Canada, Mexico or the United States, photographs of the defect are required. Once the photos of the defect are inspected and the warranty claim has been approved, we will issue the consumer a discount code to our online store for the corresponding monetary value of the item. The value of the discount code will be equivalent to the MSRP (manufacture suggested retail price). The discount code will only be valid for a single use and will expire six (6) months from the date of issue.
Online purchases are eligible for a refund for ninety (90) days immediately following the date of purchase.
All warranty products must receive an RA number prior to receiving a credit for replacement.
Due to seasonality of stock we cannot guarantee that customers will receive the same item.
Please note that warranty issued discount codes cannot be combined with any other offer.
Can my item be repaired?
Currently, we do not have a repair facility available.
Here at Focused Space all warranty claims are dealt with as promptly as possible. Most claims are completed within 30 days days, however, during peak retail seasons such as Christmas and back to school, warranty claims may take up to 45 days. We thank you for your patience.
Looking to return or exchange your recently purchased Focused Space product? If you would like to return or exchange a product purchased on our online store, please fill out our contact form including the order number and we will get back to you shortly. Returns and Exchanges only apply to product that has been purchased from our online store.
What is Focused Space’s exchange policy?
Focused Space does not provide direct exchanges. Please see the Returns process outlined below for more information. You may place a new order at any time for a different item.
What is Focused Space's return policy?
Bags & Accessories
Focused Space product that is purchased online (excluding promotional or sale items) can be returned within 60 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. All merchandise must be returned unused, unwashed and be accompanied by the original hang tags. The condition of the product is left at the discretion of Focused Space.
Upon receiving your returned Focused Space merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the Focused Space product within 10 – 14 business days. This refund will be issued to the credit card that was used to make the original purchase. We cannot refund different accounts or credit cards.
* Customers are responsible for all shipping expenses on the return of Focused Space product. *
* Bags and Accessories includes: backpacks, duffels, luggage, messengers, totes, hip-packs, travel accessories, wallets and pouches, computer and iPad sleeves.
Focused Space product that is purchased online (excluding promotional or sale items) can be returned within 60 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. Upon receiving your returned Focused Space merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the Focused Space product within 30 days. This refund will be issued to the credit card that was used to make the original purchase. We cannot refund different accounts or credit cards.
* Customers are responsible for all shipping expenses on the return of Focused Space product.*
* Headwear includes: hats and beanies
Can I return/exchange a sale item? No, all sale items are final sale and are not eligible for a price adjustment, return, or exchange.
It is our company policy that the customer must pay for all shipping expenses on the return/exchange of only Focused Space product. Exceptions may be made if the reason for the return is a mistake on our behalf. We will not assume responsibility for misdirected, lost or damaged return shipments. Return shipments should be sent with a courier that offers tracking service such as FedEx or UPS.
All returned items must include the original packing slip as well as the RA (Return Authorization) number that was issued to you clearly printed on the Returns Form.